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Noah/FAQs

Ask us anything. Seriously.

Most answers are below. Still stuck? Call 6980 0905 or email care@ofnoah.com.

Real questions from men like you. Answered by our doctors.

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20 questions

About usWho we are, what it costs, and whether we’re legit (we are).

What is Noah?

We’re an online clinic for men. We help with sexual health, hair, sleep, weight and more, all from your phone.

Is there a minimum age?

You need to be 21 or older for ED, PE and hair loss treatment, and 18 or older for acne and smoking cessation treatment.

How much does a consult cost?

A video consult costs $20.10. That covers your doctor’s time to review your answers and assess you.

Are you legit?

Yes. We’re licensed by the Ministry of Health under the Healthcare Services Act 2020 (Licence No. R/23M1081/MDS/001/232).

Are your doctors legit?

Every doctor with us is registered with the Singapore Medical Council and passed a background check and licence verification before joining. They follow the SMC Ethical Code and Ethical Guidelines, and the National Telemedicine Guidelines.

Do I need a prescription to start?

No. You consult one of our doctors, who prescribes treatment if it’s right for you.

When am I charged for medicine?

Only after a doctor approves your treatment plan. If treatment isn’t right for you, you won’t be charged for the medicine.

Is my information safe?

Yes. Your privacy matters to us, so we use strict security protocols to protect your personal data.

TelehealthHow seeing a doctor on your phone works.

Is it legal to prescribe medicine online?

Yes. We follow the Ministry of Health’s guidelines, which let our doctors assess and treat patients remotely.

Is it a safe way to get treatment?

Yes, as long as your answers are honest, accurate and complete. Doctors can only work with what you tell them, online or in person. Only upload photos of yourself and your own ID, taken during your visit, and read your treatment plan in full before you take anything.

When do I speak to a doctor?

Your doctor calls you at the time slot you choose. After that, you can message them any time.

Is a video consult mandatory?

Yes. The Ministry of Health requires our doctors to do a video consult before they finalise your prescription.

I have more questions after my consult. What now?

Message your doctor in the app, free. Ask questions or fine-tune your treatment any time.

Why do you need a photo of my ID?

Our doctors need to confirm who you are before treating you. Send a photo of a government-issued ID that shows your full name, photo, date of birth and expiry date, if it has one. It can’t be expired.

DeliveryWhen your order arrives, and what to do if plans change.

When will I get my order?

Prescriptions, Monday to Friday: finish your consult before 4pm and it’s delivered the same day, within 4 hours, in a discreet, unmarked box. After 4pm, it goes out the next available day. Saturday: one dispatch at 11am. Non-prescription orders go out in the next available slot.

I missed my delivery. What should I do?

Our delivery team will try again, though charges may apply.

How do I delay or speed up my order?

To speed it up, tap “Get it sooner”, or email care@ofnoah.com. To delay it, message our care team on live chat or email care@ofnoah.com.

How do I pause or cancel my subscription?

Log in, go to Subscriptions and tap Cancel. Or get in touch and we’ll sort it out for you.

Can I return my order?

All sales are final, and we can’t accept returns on prescription products. If you think we’ve made a mistake with your prescription, email care@ofnoah.com.

Do I need to be home to receive my order?

For security, only you or someone you authorise can collect the package. If you’re out, we’ll call you to authorise whoever is collecting it.

Still have questions?

Our care team is happy to help.

Call or email. Whichever is easier.

Call us6980 0905→

Email uscare@ofnoah.com→